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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 12%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Hello
Please i need your help on this issue.
we are unable to configure the meetings custom image due to the error "We can't load any data."
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 48%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
@IBN - Could you please elaborate your requirement and share the repro steps, so that we can try it from our end.
Hi @IBN
I would recommend opening a ticket with ether the Microsoft customer support button or the Admin Center Help & support at https://admin.microsoft.com/. This is not a common issue and seems to be problematic with your tenant.
Teams recommend uploading images with an aspect ratio of 16:9 and a resolution of at least 1920 x 1080 if possible. please kindly check and change the aspect ratio to see if it will work.
For more information, please refer to Custom backgrounds.
Thanks,
Sayali
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