Teams appp doesn't work from home

Pamela Pavsner 1 Reputation point
2020-09-19T21:33:03.317+00:00

Error code - caa82ee2 When trying to access my Teams app from home. I can use and sign on the app from my place of work. What steps do I need to take to use the app from home?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Sharon Zhao-MSFT 24,656 Reputation points Microsoft Employee
    2020-09-21T07:24:02.96+00:00

    @Pamela Pavsner ,

    Could you log in Teams client before?

    Does anybody else have the same issue?

    You can try to log in the Teams web client(https://teams.microsoft.com) and verify the results.

    If it works, it can be said that the issue is mainly on desktop client.

    Clear the client cache and try again as below:

    • %appdata%\Microsoft\teams\blob_storage
    • %appdata%\Microsoft\teams\Cache
    • %appdata%\Microsoft\teams\databases
    • %appdata%\Microsoft\teams\GPUcache
    • %appdata%\Microsoft\teams\IndexedDB
    • %appdata%\Microsoft\teams\Local Storage
    • %appdata%\Microsoft\teams\tmp

    Make sure that your client is the latest version.


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