Teams appp doesn't work from home

Question

Error code - caa82ee2 When trying to access my Teams app from home. I can use and sign on the app from my place of work. What steps do I need to take to use the app from home?

Answer 1

@Pamela Pavsner ,

Could you log in Teams client before?

Does anybody else have the same issue?

You can try to log in the Teams web client(https://teams.microsoft.com) and verify the results.

If it works, it can be said that the issue is mainly on desktop client.

Clear the client cache and try again as below:

• %appdata%\Microsoft\teams\blob_storage
• %appdata%\Microsoft\teams\Cache
• %appdata%\Microsoft\teams\databases
• %appdata%\Microsoft\teams\GPUcache
• %appdata%\Microsoft\teams\IndexedDB
• %appdata%\Microsoft\teams\Local Storage
• %appdata%\Microsoft\teams\tmp

Make sure that your client is the latest version.

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