OneDrive for Business folder sharing issue

Question

Hello,

I am having trouble setting up some shared folders for my organization in OneDrive for Business. I have created multiple folders and in each folder I have given access to specific people depending on their department.
I am Global Admin so I have also setup their User accounts and Groups.

The problem is that despite the fact that I see their folders correctly configured with the necessary permissions, when I login to someone else for testing - to see if he gets my shared folders, he does not see them. At least to the "Shared with me" option. If I search for them I can see the folders and access them.

Furthermore, a second issue that I encounter sometimes is that the user that I share with can see a child folder and access it, but he does not see the parent folder.
For example, let's say that we have a parent folder A and a sub folder B and inside B there is C. The user sees only C despite that I have given privileges to the previous folders as well.

Is there something that I am missing?

In the past, I created shared folders to SharePoint and it was working fine, but I would like to migrate the folders to OneDrive because there is no need for a site - we only need file sharing.

Thanks,
Stefanos

Answer 1

Hi, @Stefanos

For the first question, you can have a try of the following methods:

1. Update to the latest Windows version.
   Press "win+I" key to open the settings on the computer, then click Update & Security ->Windows Updates and click Check for updates.
2. Update OneDrive manually.
   Go to the OneDrive website, click download and install the latest version of the application to the computer.
3. Reset OneDrive application.
   Press the "Win+R" key simultaneously to open the Run dialog and enter %localappdata%\Microsoft\OneDrive\onedrive.exe/reset, click OK. Then sign in with your account information and
   right-click the OneDrive icon in the taskbar, choose Settings. Under the settings tab, check the Start OneDrive automatically when I sign in to Windows then click OK.
4. Disable security features.
   Go to Windows Security, click Virus & threat protection then find Manage settings. Then turn off the Real-time Protection. Then go to Windows Security, click Firewall & network protection and click Private network, then you can turn off the Windows Defender Firewall.
5. Remove all OneDrive entries from registry.
   Press the "Win+R" key to open the Run diglog and type regedit. Go to the Edit tab then click Find. In the Find window, enter onedrive and make sure to check all Look at options, then click
   Find next. After finding the OneDrive entry delete it and repeat the previous step.

And for the second question, we suggest you to share the parent folder. Then click the setting of child folder, choose manage access->advanced, then choose Manage Parent.

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