Excel file closes automatically when editing links - Faulting module name: mso20win32client.dll

Question

Excel files close while editing. Im accessing a shared Excel file from OneDrive. Files are shared in SharePoint/Teams. Using Excel 2016. Windows 10. O365 Enterprise licensing (E3). On-Prem AD (synced by AADC to AzureAD)

Logs from Event Viewer below:

Faulting application name: EXCEL.EXE, version: 16.0.14931.20604, time stamp: 0x62c8ce1e
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x62c87937
Exception code: 0x02386418
Fault offset: 0x000000000023e95d
Faulting process id: 0x2ed0
Faulting application start time: 0x01d8c46d91fb3382
Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report Id: 3bb7c534-8d34-44e2-a589-eada1fd096bc
Faulting package full name:
Faulting package-relative application ID:

---------------------------------------------------------------

Fault bucket 2280812849232688044, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: EXCEL.EXE
P2: 16.0.14931.20604
P3: 62c8ce1e
P4: mso20win32client.dll
P5: 0.0.0.0
P6: 62c87937
P7: 02386418
P8: 000000000023e95d
P9:
P10:

Attached files:
\?\C:\Users\garciag\AppData\Local\Temp{67CDFF3A-F4EB-4156-B78E-25484DCD6121} - OProcSessId.dat
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7E60.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7E90.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7E9E.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7EED.tmp.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_f86723ce57caef17e3fad0544941e9294c442a8_00000000_8f9599a8-d235-4568-8593-23abe81bf65f

Analysis symbol:
Rechecking for solution: 0
Report Id: 3bb7c534-8d34-44e2-a589-eada1fd096bc
Report Status: 268435456
Hashed bucket: 9ebf8ff00376f16c2fa71333bda933ac
Cab Guid: 0

Answer 1

@NyrITstar
To narrow down this issue, let's verify the followings:

1. You could open the file normally, just met this error when tried to edit the file, is it right?
2. Are you using On-prem AD synced user account to do this action? If editing the file using an organized account(M365 account), does this issue happen? Please have a try and let's know the result.
3. Does this issue happen just for one user or for all users? If possible, please use different user accounts to test and compare the results.
4. When editing other type of files like PPT and Word, does this issue occur?
5. Please try to test using different PC and compare the result.

Please try to clear Office cache and repair Office under Control Panel, then test again.

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Answer 2

Hi, I have the same error when an excel file on onedrive is opened, but I use Fslogix.
I deleted the Fslogix profile and the problem still manifests itself.
I also use Citrix Xendesktop (VDA 2203) lts and other users with the same gold image don't have the problem.
Best regards