Form Recognizer Studio Limits to 2 pages on Paid Tier

Eden Corbin 66

I just noticed form recognizer only analyzed 2 pages, I found out this is because I was on the free tier, so I upgraded to paid. However, this didn't change the 2 page limit. I tried deleting and adding back documents, and it still only recognized 2 pages. Do I need to make a new project?

romungi-MSFT 43,451 Reputation points Microsoft Employee

2022-09-12T10:21:57.62+00:00

@Eden Corbin Does the resources tab of your settings in the studio still show your resource pricing tier as F0?
Did you try logging out and logging back in the studio?
I think I have noticed this behavior before with one of my resources and logging out and logging back in worked for me.
romungi-MSFT 43,451 Reputation points Microsoft Employee

2022-09-13T14:03:09.787+00:00

@Eden Corbin Did the below suggestion help to map the correct pricing tier for your resource?
Eden Corbin 66 Reputation points

2022-09-13T23:54:33.973+00:00

I tried logging out and then back in. Same issue. I tried creating a new folder and a new project, it still is only scanning / recognizing the first 2 pages (out of 6). What can I do about this, I really want to move this project forward and I can't due to this problem. The only other odd thing is azure seems to be constantly thinking I want to be in a different directory, but I'm not certain this is related, as its referencing the subscription in the proper directory.
romungi-MSFT 43,451 Reputation points Microsoft Employee

2022-09-14T05:17:16.837+00:00

@Eden Corbin Did you upgrade your resource's pricing tier to S0 or changed your subscription to pay as you go?
With the first case you should be able to see the change after you update the pricing tier of the resource from Azure portal. Just a logout and login are required from form recognize studio after the upgrade. Here is a screen shot of this change after I changed my resource's pricing tier from F0 to S0 and the read analyze operation was able to read all pages.

With F0:

After upgrading the resource's pricing tier to S0:

Also, when you noticed the directory is different did you check if the resource is the same as the one you want or the one with pricing tier S0? If not, you could switch the resource and set it to default.
Eden Corbin 66 Reputation points

2022-09-15T01:14:30.917+00:00

It keeps switching my directory but I specifically check the directory is correct, and the resource is a paid resource before I go to custom model, and then its just 2 pages, out of my 6, nothing I do seems to change that.
More specifically from my cognitive resource I see active subscription, then I click try form studio, at which point it loads another website that immediately loads me with the wrong directory, so I must click the config icon, and switch to my correct directory, the resource is also not selected, I do that. Then I click on custom models and I see my models and PDFs but only 2 pages each are analyzed the inputs on the other pages are not selectable / have not been analyzed, but are very standard form inputs.
romungi-MSFT 43,451 Reputation points Microsoft Employee

2022-09-16T10:55:00.14+00:00

@Eden Corbin The behavior with your subscription is not consistent with expected behavior. I think there is something wrong with your subscription that could be causing this.
Is it possible to raise an azure support case from azure portal? This will ensure the relevant service team to check what could be causing this from the backend.
Nagappa, Suresh 0 Reputation points

2023-06-05T11:29:13.6366667+00:00

I had same issue, After upgrading resource's pricing tier to S0, all pages are analyzed. thanks

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Form Recognizer Studio Limits to 2 pages on Paid Tier