Call queue cannot be amended

Question

Hello

Please i need your help on this issue

"Error We can't edit this call queue." Whatever I try to do, the system just throws out this error message.

I'm just trying to remove some call agents and add new ones. It won't even let me just remove people, all users are properly licensed with Enterprise Voice Enabled.

Answer 1

Hi @IBN

Based on my research，there are some factors that may cause this issue:

1) Firstly, please check the Teams service health.

2) If you’re using an ad blocker or privacy extension, please temporarily disable these extensions.

In addition, you could try to edit the call queue via PowerShell command to see if it works.

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Answer 2

I'm having the same issue. Can't use powershell either. Why does this happen? They all worked yesterday now I cant edit existing queues with the same error above. Thanks