Exchange 2016 On-Prem - Auto delete messages in a Shared mailbox

A Ska 241 Reputation points
2022-09-12T14:59:35.31+00:00

Dears

In an Exchange 2016 On-prem environment I would like to auto delete messages older than 3 days in a Shared mailbox.
I read about this on the net and I found that the only soulition would be an outlook rule (the is a non presidiated mailbox) OR an exchange Retention policy rule.
On our server we have only Default Role Assignment Policy (MyRetentionPolicies option is not ON) and Default MRM Retention policy.

If I understood correctly, to achieve my goal I would have to:

  • Create a new Default Role Assignment Policy and enable the MyRetentionPolicies option
    240100-image.png
  • Create a new Tag for the 3 days Retention

240107-image.png

  • Create a new Retention policy and add a new tag for 3 days --> delete
    240191-image.png
  • Assign here the new REtention policy (still not created in the screenshots)

240127-image.png

Is it correct?

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Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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3 answers

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  1. Andy David - MVP 147.6K Reputation points MVP
    2022-09-12T15:36:16.367+00:00

    Everything but that first step.
    No need for this:

    Create a new Default Role Assignment Policy and enable the MyRetentionPolicies option

    You are assigning the new policy as an admin, the MyRetentionPolicies just gives a user the ability to access see the policies.


  2. Andy David - MVP 147.6K Reputation points MVP
    2022-09-12T16:44:27.047+00:00

    Create a new policy and add the existing one week tag to the policy, then assign the policy to the shared mailbox.
    If the existing one week tag is a personal tag, then create a one week DEFAULT tag and assign to a new policy instead. Assign that policy to the shared mailbox.

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  3. Jame Xu-MSFT 4,176 Reputation points
    2022-09-13T07:48:20.59+00:00

    Hi @A Ska ,
    Agree with Andy, If the tag you are talking about is this one in the screenshot, then you need to create a new default tag.
    240330-image.png
    Default policy tags can be applied to shared mailboxes while Personal tags cannot. You may need this:
    240451-image.png
    You could refer to:
    240432-image.png
    Official Documentation: https://learn.microsoft.com/en-us/Exchange/policy-and-compliance/mrm/retention-tags-and-retention-policies?view=exchserver-2016


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