Windows Server 2019 O/S Update Stuck (KB5016623)

Question

Windows Server 2019 O/S Update Stuck (KB5016623)

Stephen Johnson 1

Hello Team,

I have a Windows 2019 Server currently stuck in an update loop.

Every time the update will fail, and the server will revert the changes, there are no applicable system restore points and if possible, I'd like to avoid rebuilding the server.

I've tried the following;

Review of logs - Windows update error 0x800703f1 is reported

SFC Scan

DISM Check / Restore

Recreating the update download directory

Cleared the software distribution folder.

Manually installing the update

Removed the server from WSUS and forced it to update from MS directly.

None of the above have resolved the issue, if anyone has had anything similar in the past I'd be very grateful if you can share your experiences and hopefully your resolution.

Thank you.

Reza-Ameri 17,341 Reputation points Volunteer Moderator

2022-09-12T16:11:20.407+00:00

Are you facing this issue with other updates?
Stephen Johnson 1 Reputation point

2022-09-12T16:20:34.767+00:00

Hello Reza,

No, originally there was 2 outstanding updates but I guess it never got to the second update because the first one failed instantly (2022-08 Cumulative Update for Windows Server 2019 for x64-based Systems KB5016623).

The second update was a .Net Framework update (KB5016874) and when I tried the resolution of installing the updates manually by getting them VIA the Microsoft Update Catalogue, the .Net Framework update installed fine (KB5016874) but the other one still failed when tried manually (2022-08 Cumulative Update for Windows Server 2019 for x64-based Systems KB5016623).

Now when checking this is the only update that appears.
Reza-Ameri 17,341 Reputation points Volunteer Moderator

2022-09-13T16:22:33.717+00:00

Are you able to restart your server and see if the problem persists?
Stephen Johnson 1 Reputation point

2022-09-13T16:36:47.52+00:00

Hello Reza,

The server has been restarted numerous times and between all the steps that have been attempted in my initial post. I'm afraid it persists, and when attempting to install, the fail happens after a reboot - installs to 100% - requests pending reboot - reboot the server and watch it from the host (as the server is a VM) and then see that the update is unsuccessful and it attempts to revert the changes made before booting the o/s again.

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Reza-Ameri 17,341 Reputation points Volunteer Moderator

2022-09-12T16:11:20.407+00:00

Are you facing this issue with other updates?
Stephen Johnson 1 Reputation point

2022-09-12T16:20:34.767+00:00

Hello Reza,

No, originally there was 2 outstanding updates but I guess it never got to the second update because the first one failed instantly (2022-08 Cumulative Update for Windows Server 2019 for x64-based Systems KB5016623).

The second update was a .Net Framework update (KB5016874) and when I tried the resolution of installing the updates manually by getting them VIA the Microsoft Update Catalogue, the .Net Framework update installed fine (KB5016874) but the other one still failed when tried manually (2022-08 Cumulative Update for Windows Server 2019 for x64-based Systems KB5016623).

Now when checking this is the only update that appears.
Reza-Ameri 17,341 Reputation points Volunteer Moderator

2022-09-13T16:22:33.717+00:00

Are you able to restart your server and see if the problem persists?
Stephen Johnson 1 Reputation point

2022-09-13T16:36:47.52+00:00

Hello Reza,

The server has been restarted numerous times and between all the steps that have been attempted in my initial post. I'm afraid it persists, and when attempting to install, the fail happens after a reboot - installs to 100% - requests pending reboot - reboot the server and watch it from the host (as the server is a VM) and then see that the update is unsuccessful and it attempts to revert the changes made before booting the o/s again.

Answer 1

AllenLiu-MSFT 49,316 Microsoft External Staff

Hi, @Stephen Johnson

Thank you for posting in Microsoft Q&A forum.

Before installing KB5016623 on Windows Server, we need to ensure that the Servicing Stack Update for August 2021 is installed on the server. The SSU KB5005112 can be applied manually using the Microsoft Update Catalog.
https://www.catalog.update.microsoft.com/Search.aspx?q=kb5005112

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Stephen Johnson 1 Reputation point

2022-09-13T14:11:13.03+00:00

Hello Allen,

Update KB5005112 is already installed on the server

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Windows Server 2019 O/S Update Stuck (KB5016623)

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