Download issue: Teams and Edge/Chrome

Question

Hello

Please i need your help on this issue.

We have been experiencing an issue downloading files across the academy, when downloading with edge or chrome or files from teams users are getting an error stating “download failed – network error” small files sometimes can be downloaded by restarting the download however this does not resolve the issue consistently or for larger files.

This issue is not resolved by restarting the device or disconnecting and reconnecting to the WiFi. This issue is also being experience when users are connected to their WiFi at home. The only way to download files for the users experiencing this issue is to connect to another WiFi network (mobile hotspot etc..) and disable automatic proxy configuration.

This issue is being experienced on both Surface Pro devices and HP devices. This issue is also not being experience by all users.

Answer 1

Hi @IBN

the only way to download files for the users experiencing this issue is to connect to another WiFi network (mobile hotspot etc..) and disable automatic proxy configuration.

To me this issue seems to be caused by network issues.
Does this issue occur when users are connecting to a proxy?
If yes, please try disabling it and retry to see if the issue persists.

Kindly note that it is not recommended to use a proxy to access Teams.
Proxy servers for Teams or Skype for Business Online

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Answer 2

Hello there,

Have you tried Incognito mode ?

To check if an extension is responsible for this error, enable incognito mode. This will disable all third-party extensions and allow you to browse privately.

To resolve the failed network error, you might have to reset Chrome & Edge and restore it to its default settings. This will disable all third-party extensions and will delete your cache and cookies. Fortunately, this will not affect your browsing history, saved passwords, and bookmarks.

The network drivers control the interface between your Windows PC and a given network. But if you're running outdated or corrupted network drivers, this could cause various network connection issues.

So, updating your network drivers could tackle the "downloads keep failing network error" .

I hope this information helps. If you have any questions please let me know and I will be glad to help you out.

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