This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 97%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
I have a customer who just migrated from google workspace to 365. autodiscover is set to microsoft for his domain. If you point the app directly to office 365 autodiscover works, but if you just enter the email address, it keeps trying to connect you to the old google account.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 48%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFF%3C/text%3E%3C/svg%3E)
Hi @Brian Hargis ,
Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.
Hi @Brian Hargis ,
Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.
HI,
It seems a known issue after the migration usually registry fix or escalation to Microsoft is the solution, check this thread and workaround. autodiscovery-doesnt-work-after-migrating-from-google-suite-to-office-365
2358120-outlook-autodiscover-not-working-after-google-workspace-migration-to-office-365
==
Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
Hi @Brian Hargis ,
According to my search, this issue occurs when the name of the pre-migration Autodiscover server is cached in your Outlook profile in the registry.
You need to configure one of the following registry subkeys as follows:
HKEY_CURRENT_USER\Software\Microsoft\Office\<x.0>\Outlook\Autodiscover
DWORD: ExcludeLastKnownGoodUrl
Value: 1
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<x.0>\Outlook\Autodiscover
DWORD: ExcludeLastKnownGoodUrl
Value: 1
Besides, if that doesn't help, try to create a new profile from control panel:
Control Panel > Mail > Show Profiles
Type a name for the profile, and then select OK, then re-connect your account.
Hope above suggestions may help you!
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.