Explorer crashes when moving files

Jeffery 6 Reputation points
2022-09-13T16:29:09.733+00:00

I've had an issue where moving files between folders with two 2 File Explorer windows open it just crashes. This started a couple months ago with this error:

Faulting application name: Explorer.EXE, version: 10.0.19041.1766, time stamp: 0x324d2382
Faulting module name: ntdll.dll, version: 10.0.19041.1741, time stamp: 0x77755782
Exception code: 0xc0000374
Fault offset: 0x00000000000ff249
Faulting process id: 0x189c
Faulting application start time: 0x01d89528e3ec27a7
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 9ad66c8b-b1f6-412f-8f84-1d0c71aa1f20
Faulting package full name:
Faulting package-relative application ID:

Ran sfc /scannow and didn't have any issues until recently when it gave a new error

Faulting application name: Explorer.EXE, version: 10.0.19041.1889, time stamp: 0xd1439b88
Faulting module name: SHELL32.dll, version: 10.0.19041.1865, time stamp: 0x0918b825
Exception code: 0xc0000005
Fault offset: 0x000000000002369b
Faulting process id: 0x24bc
Faulting application start time: 0x01d8be04f23b52b5
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\System32\SHELL32.dll
Report Id: ddfa4d4b-debc-4873-a5c2-fb7044eeab3b
Faulting package full name:
Faulting package-relative application ID:

Could anyone help me figure out what's causing this?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,699 questions
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6 answers

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  1. Reza-Ameri 16,981 Reputation points
    2022-09-13T16:36:09.407+00:00

    Open start and search for feedback and open the Feedback Hub app and report this issue.
    Download and install all updates for Windows.
    Try performing Clean Boot and see if the problem persists?
    Have a look at:
    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

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  2. JimmySalian-2011 42,146 Reputation points
    2022-09-13T16:37:18.1+00:00

    Hi,

    Please provide the OS version, patch level and Antivirus details, can you check event logs for specific errors and does it happen with all the files or specific files when you copy? Usually it is a leaky app that can cause this, do you have enough memory on the system? Try running Procmonitor and drill down the processes procmon

    Check latest patches if they caused it from the windows update history.

    ==
    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.


  3. JimmySalian-2011 42,146 Reputation points
    2022-09-13T16:55:08.913+00:00

    Is it possible to upload the dump file crash file somewhere and what model of the device is this? HP/Lenovo?


  4. JimmySalian-2011 42,146 Reputation points
    2022-09-15T09:11:26.417+00:00

    Here is the DMP file trace just in case.

    241431-image.png

    ----
    Please don't forget to upvote and Accept as answer if the reply is helpful

    If this answer helped you please mark it as "Verified" so other users can reference it.

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  5. JimmySalian-2011 42,146 Reputation points
    2022-09-16T15:38:01.627+00:00

    I’m checking how the things are going on about this issue?

    ==
    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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