Windows Server 2016 Shared Folder randomly Freeze

Question

Hi Microsoft

Windows Server 2016 Shared Folder randomly Freeze.
But after we restarted the server. Accessing Shared folder is properly working
Upon checking in the event viewer there is no logs regarding the hang/freeze events
May I Know where i can see the logs or services issues?
May I Seek assistance on this issue please.
Thank you

Answer 1

Hello there,

Usually it is an issue with the antivirus on access scan . Do you have any third party antivirus installed ?

Have you added the 'Microsoft required' exclusions to your AV settings?
See: http://support.microsoft.com/kb/822158
See Also: http://support.microsoft.com/kb/900638

To get logs you can use Process Monitor. Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity. https://learn.microsoft.com/en-us/sysinternals/downloads/procmon

I hope this information helps. If you have any questions please let me know and I will be glad to help you out.

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