Hello there,
What is the software and what is the process name ? Without these details it is difficult to find the reason for this behavior. You can try to capture the reason by using tools like Process monitor.
Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity. You can get the tool from here https://learn.microsoft.com/en-us/sysinternals/downloads/procmon
I hope this information helps. If you have any questions please let me know and I will be glad to help you out.
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