Share via

Aren't able to open "New blank workbook" in Excel Online

Feistle Elia 6 Reputation points
2022-09-14T07:07:23.187+00:00

Hi together,

we are not able to create a "New blank workbook" in Excel online.
Image1:
240850-image1.png

If I click on the button the following happens:
Two tabs get opened and I have to click "Open" or "Cancel"
Image2:
240931-image2.png

If I click "Open" it tries to open the Excel desktop app and closes the first ('Untitled') browser tab. The second one ('Loading...') stays open but it doesn't stop loading:
Image3:
240941-image3.png

The warning message is saying "The file 'Book2.xlsx' cannot be opened by Excel because the file format or extension is invalid. Check if the file is corrupted and if the file extension matches the file format."

If I click "Cancel" the tab ('Untitled') gets closed and the other tab ('Loading...') stays open and doesn't stop loading too:
Image4:
240759-image4.png

Are there any wrong settings? For Word Online and PowerPoint Online everythin is working just fine.

Thank you very much.

Best regards
Elia

Microsoft 365 and Office | Excel | For business | Windows

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Feistle Elia 6 Reputation points
    2022-09-15T07:57:36.583+00:00

    Hi @Charles Qi_MSFT ,

    yes, I am trying to. I am trying to create a "New blank workbook" and the files always gets downloaded. For Word an PowerPoint it works juts fine.

    Best regards
    Elia

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.