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Problema com Microsoft Authenticator

Bruno Dantas 6 Reputation points
2022-09-14T15:07:34.437+00:00

Meu celular formatou sozinho ontem então eu perdi as senhas do Microsoft Authenticator e agora não tenho acesso a minha conta.

Gostaria de restaurar a conta com os geradores de códigos existentes lá, como o do prórpio MSn e do Facebook, porque não tenho o código para colocar na verificação de duas etapas do Facebook.

Eu tenho todos os documentos que comprovam que sou o verdadeiro dono da conta, tais como CPF, certidão e identidade, inclusive sou assinate do Microsoft Office.

Por favor me ajudem, pois não quero perder o acesso a minha conta

Microsoft Security | Microsoft Authenticator

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  1. Bruno Dantas 6 Reputation points
    2022-09-14T16:08:14.863+00:00

    Obrigado pela resposta, mas Infelizmente eu adicionei uma conta, antes de fazer o backup, o que interferiu diretamente e causou o erro.
    Eu preciso de um acesso a um backup mais antigo.

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  2. Anonymous
    2022-09-14T15:14:27.56+00:00

    Q&A forums are currently English language only.

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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