Run-Time Error 53

Susan M. Smith 36 Reputation points

Every time I open MS Word, I get a Run-Time Error 53 message. It says:

File not found: /Library/Application Support/Adobe/MACPDFM/MacPDFM.framework/Versions/A/MacPDFM

How do I fix this?

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. John Korchok 4,281 Reputation points

    Sorry that you've been getting Windows advice for your Mac problem. Please try these steps to get rid of the error message:

    1. Close Word
    2. While holding down the Option key, click on the Go menu in the macOS menu bar and choose Library. Your hidden user Library folder opens.
    3. Open ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word.
    4. Drag linkcreation.dotm to the trash.
    5. Restart your computer. Open Word and check that the message does not appear.
    11 people found this answer helpful.

  2. John Korchok 4,281 Reputation points

    Yes, removing the .ppam should get rid of the error message.

    2 people found this answer helpful.

  3. Teplitz, Pamela 5 Reputation points

    Removing SaveAsAdobePDF.ppam in the User Content/Startup/PowerPoint folder works for PPT too. Thank you!

    1 person found this answer helpful.
    0 comments No comments

  4. Emi Zhang-MSFT 17,066 Reputation points Microsoft Vendor

    Hi @Susan M. Smith ,
    Did this problem only appear in Word? How about other Office products?
    Did this problem appear in all Word documents?
    Where did you save the documents?
    You can try to create a new Word document in desktop and check the result.
    I suggest you try to re-set the Word default template, go to C:\Users\user name\AppData\Roaming\Microsoft\Templates. Rename the Normal.dotm to Normal.dotm.old, then re-open Word.
    If the issue still existed try to open it in safe mode running the following command: Press Win + R, type "winword/safe" in the blank box, press Enter. If it works fine in safe mode, please check the add-ins in your Word and disable them.
    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.
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    0 comments No comments

  5. Kim Leighton 6 Reputation points

    Done, thank you!

    0 comments No comments