Cannot deploy Azure Virtual Desktop using Getting Started Wizard - failed on "Deployment 'vmCreation-linkedTemplate-' could not be found"

Question

Hi, this is a follow up question when exploring AVD via the getting started wizard, it failed on deployment step: "Deployment 'vmCreation-linkedTemplate-' could not be found"
I've tried troubleshoot steps learned perviously but couldn't find related information. Appreciate any information.

Repro steps:
(1) Create a Azure free account; (Region - US)
(2) Create a Azure Admin in the default AAD: xxx@*outlook.onmicrosoft.com, assign it as owner so we don't use the default MSA account, assign the default subscription to this azure admin.
(3) Go to AVD blade -> "Getting started"
(4) Follow the steps and documentation on "https://learn.microsoft.com/en-us/azure/virtual-desktop/getting-started-feature?tabs=new-aadds"
Using the Azure Admin created in wizard, xxx@***outlook.onmicrosoft.com
Also using the AAD domain for domain admin and domain test user (both followed the user name guide)
domain admin pattern: *@*outlook.onmicrosoft.com
domain test user pattern: *@***outlook.onmicrosoft.com

Choose "New Azure AD DS" since this is a brand-new account

Result/Symptom:
The deployment went well for more than an hour (the AAD DS creation has a 45mins timeout which takes time) but in the end failed on:
easy-button-avdsetup-linked-template
with error: "Deployment 'vmCreation-linkedTemplate-' could not be found"

What could be reason and how to trouble shoot?

PS: by reading the troubleshooting guide, I think I stuck on last step below:

The resource group that ends in "-deployment" runs these templates (Passed):

easy-button-roleassignment-job-linked-template
easy-button-prerequisitecompletion-job-linked-template
easy-button-prerequisite-job-linked-template
easy-button-inputvalidation-job-linked-template
easy-button-deploymentResources-linked-template

The resource group that ends in "-prerequisite" runs these templates (Passed):

easy-button-prerequisite-resources-linked-template
This resource group is optional, and will only appear if your subscription doesn't have Azure AD DS or AD DS.

The resource group that ends in "-wvd" runs these templates: (now it is -avd, fail and stop at one of steps below)

NSG-linkedTemplate
vmCreation-linkedTemplate
Workspace-linkedTemplate
wvd-resources-linked-template
easy-button-wvdsetup-linked-template

Answer 1

Hi @jeffdai

Issue :
Cannot deploy Azure Virtual Desktop using Getting Started Wizard. Failed with the error message "Deployment 'vmCreation-linkedTemplate-' could not be found"

There are 2 ways you can find more information on this error message:

First method

1. Click on the error message in the Azure Portal
2. Review the Summary and Raw Error.

You might see an error similar to 'Operation could not be completed as it results in exceeding approved cores quota as shown below.

Second method

1. Login to Azure portal and go to Activity Log
2. Look for "Validate Deployment" failures. Make sure you select the operation with the red icon.
3. On the right side select "JSON" and scroll all the way down and look for "statusMessage". There you should be able to see more information about the actual issue.

Solution:
You can go to VM creation wizard in Azure portal and try to select the required VM series with the region you wanted to deploy the VM to. If your desired region does not show up in the dropdown, it implies creation of that VM is not available for you in that particular region for your Subscription type. Please select a different region or VM series and see if it available for you. Deployment of AVD to the updated region should work. If you would like to request an increase in quota for your subscription, please follow the steps provided here.

UPDATE:
Received an update from the customer. They were trying to deploy AVD to West US 2. West US 2 is at capacity for Azure Free Trial customers. Customer has confirmed this by opening the VM creation wizard. Cx will deploy AVD to West US 3 instead.

Hope that helps. If you have any questions, let me know in the comments below and I would be happy to investigate further.

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