MS Teams Calls Queues Reporting API

Question

Hi there,

I have found these reports https://learn.microsoft.com/en-us/microsoftteams/teams-analytics-and-reports/teams-reporting-reference and would like to do my own development.
What API to use to get MS Teams Queues Offered, Answered, Abandoned calls, etc..

Best regards, Taras

Answer 1

Currently there is no API for the exact requirements mentioned above. We have call records API which provide usage and diagnostic information about the calls and online meetings that occur within your organization.

To achieve your requirements, we recommend you give your feedback in Microsoft Teams feedback portal. Microsoft will always focus on customer’s feedback and experience. Some new features would be added to the services based on customers' feedback in the future, and your good ideas will be very helpful for them to improve the service.