Unknown application stealing focus

Question

Good Day,

I have recently been getting calls from end users that when they are typing, the cursor will disappear and they have to click back into their text box to continue.

This started occurring in the last month. I have (3) PC's having this issue, all (3) are new deployments, fully updated. Remoting to these devices, I can see that an application I am in, loses focus, then it will return. With a reboot, it tend to resolve the issue, however, I need to track down the culprit. Looking for any ideas or advice on tracking down this issue.

Further, these recent deployments are the same PC with the Same Golden Image we have been deploying for the last year.

Answer 1

Hello SteveRansbottom-7509,

Thank you for posting in our Q&A forum.

Please check or troubleshoot the issue on one PC with the issue.

1.Based on the description "Remoting to these devices, I can see that an application I am in, loses focus, then it will return. ", would you please confirm whether the issue occurs in such specific application or the issue can occur in any application?

2.If the issue can occur in any application, would you please check whether the issue can occur when you are in the Safe Mode.

Start your PC in safe mode in Windows
https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

3.If the issue occurs when you are in the Safe Mode, it may be the system driver\device driver.

Please verify all the driver on the problematic PC based on the following link and check the result.

https://answers.microsoft.com/en-us/windows/forum/all/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

4.If the issue does not occur when you are in the Safe Mode, it may be the machine hardware problem.

Hope the information above is helpful. If you have any question, please feel free to let us know.

Best Regards,
Daisy Zhou

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Answer 2

Hello

Thank you for your question and reaching out. I can understand you are having issues related to Unknown application stealing focus.

In which Application users losses focus ? Is this your Custom or your Own Application ?

Please update your PC with latest Windows and Antivirus definition and do the Full Scan of computer with Antivirus .

Please try Uninstall and Reinstall that Application and see if it resolve the issue.

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