teams incoming call dialog not work

Question

Hi,

I Got a problem since July, teams desktop incoming call dialog does not work anymore, and it remains on desktop till teams quit.
it did show up, but whatever I click on the dialog, or just wait till timeout, nothing happens but leave a blank dialog like the picture:

the blank dialog remains until restart teams.

I have tried:
Clear cache
clear cache + uninstall teams + cleanup remains files + reinstall teams
disable GPU hardware accelerate

no works. any ideas?

thanks!

Answer 1

Hi,

Do you have locked taskbar settings? If yes try to unlock and check the incoming calls, also check if you have multiple screens usually some versions had issues. What is your Teams version installed?

Hope you are not on the Citrix or remote desktop? Can you try web client and test the incoming call.

----
Please don't forget to upvote and Accept as answer if the reply is helpful

If this answer helped you please mark it as "Verified" so other users can reference it.

Answer 2

Hi @xianhua 李

To my knowledge this issue may possibly be a Windows issue.
Please consider opening a service request in Microsoft 365 admin center to involve support to look into this issue.
Thanks for your understanding.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.