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Issue with Upgrading SCOM microsoft monitoring agent

shankar431 476 Reputation points
2022-09-21T09:26:50.987+00:00

Hi All,

We currently have the Microsoft Monitoring agent installed on one of our servers, we would like to upgrade the same to the latest version (as shown in screenshot 1).
243388-image.png

We are receiving the following error when we try to execute the file please assist for the same.

243410-image.png

Ravi shankar

System Center Operations Manager
System Center Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. SChalakov 10,591 Reputation points MVP Volunteer Moderator
    2022-09-21T11:56:01.39+00:00

    Hi Ravi (@shankar431 ),

    ok then the message is clearer now. I am not quite sure why the agent cannot be upgaded directly in this case, but I would simply do the following in your case:

    1. Uninstall the SCOM console
    2. Upgrade the agent
    3. Installl the console again

    You need not more than 5 Minutes for all 3x steps and you are avoiding troubleshooting, log analysis and other troubleshooting actions. You are not loosing any data by doing this, so there are no arguments against this.

    Hope this helps you out!

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    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
    Regards
    Stoyan Chalakov

    1 person found this answer helpful.
  2. Andrew Blumhardt 10,071 Reputation points Microsoft Employee
    2022-09-21T09:32:26.553+00:00

    Any chance one of those services is actually installed on the server. SCSM in particular will cause this error.

  3. SChalakov 10,591 Reputation points MVP Volunteer Moderator
    2022-09-21T09:41:56.807+00:00

    Hi @shankar431 ,

    what is the role of this server? Does it have one of the rooles, listed in the error message? Can it be that it is an old SCOM Management Server?

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    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
    Regards
    Stoyan Chalakov

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