New outlook email through godaddy not working

Question

New outlook email through godaddy not working

Jacobsen 1

Hi -

I just set up a new domain through GoDaddy and a new email through them, which I understand is actually ran through outlook.

From day 1, I could receive email but not send it. This was from the outlook app on my iphone and from the web client. In talking with GoDaddy, they said this is a Microsoft issue and is getting worked on. They recommend I go to: sender.office.com, to put in my new email and IP address to get it delisted. I have to do this on every network and device I connect to.

For the networks or devices i've done this on, I'm able to send email but it arrives in the junk mail folders of the recipients.

This seems to me as a GoDaddy issue, but not sure. Does anyone have insight on this problem? If I moved it from GoDaddy and had microsoft manage the email, would that make a difference?

THanks,

-Matt

Joyce Shen - MSFT 16,701 Reputation points

2022-09-22T02:54:53.377+00:00

Hi @Jacobsen

Do you mean the messages sent from your newly created domain account will go to junk folders of the recipients?

You could check the message header for the emails you sent, the SCL value will affect if the message be moved to junk folder.

Also check if the SPF, DKIM records are correctly configured for your domain. https://mxtoolbox.com/

And for this: If I moved it from GoDaddy and had microsoft manage the email, would that make a difference? Do you mean you want to add this domain to O365?
Joyce Shen - MSFT 16,701 Reputation points

2022-09-27T05:23:18.82+00:00

Hi @Jacobsen

Is there any update about this question?
Mark Turner 0 Reputation points

2023-09-20T14:58:19.0166667+00:00

I switched from the 'New Outlook' which it stopped working back to the old one where it is working

Your answer

Joyce Shen - MSFT 16,701 Reputation points

2022-09-22T02:54:53.377+00:00

Hi @Jacobsen

Do you mean the messages sent from your newly created domain account will go to junk folders of the recipients?

You could check the message header for the emails you sent, the SCL value will affect if the message be moved to junk folder.

Also check if the SPF, DKIM records are correctly configured for your domain. https://mxtoolbox.com/

And for this: If I moved it from GoDaddy and had microsoft manage the email, would that make a difference? Do you mean you want to add this domain to O365?
Joyce Shen - MSFT 16,701 Reputation points

2022-09-27T05:23:18.82+00:00

Hi @Jacobsen

Is there any update about this question?
Mark Turner 0 Reputation points

2023-09-20T14:58:19.0166667+00:00

I switched from the 'New Outlook' which it stopped working back to the old one where it is working

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New outlook email through godaddy not working

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