SharePoint 2019 Popular trends not generating

Question

Popular trends are showing zero as shown in below screenshot of the same.
Also I have checked all the three SharePoint Usage timer jobs are working fine as shown in the below screenshots.

Please note that I don't have any office online server setup for SP2019 on premises.

Actually my requirement is to pull most viewed documents programmatically and display but I think before I can do that programmatically first popular trends should generate data

Answer 1

Hi @Mayank Bhargava ,

According to my research and testing, please try to do a troubleshooting, check if the instantiation usage receiver is missing, you can run the following PowerShell to get information about the event receiver:

$aud = Get-SPUsageDefinition | where {$_.Name -like "Analytics*"}  
$aud | fl  
$prud = Get-SPUsageDefinition | where {$_.Name -like "Page Requests"}  
$prud | fl  

Please check the EnableReceivers, if both are false, it means that the event receivers are disabled. We have to enable the Enable the both Event Receivers, and attache it to Usgae service application in the Content Farm. Please follow the steps in the following document:

https://social.technet.microsoft.com/wiki/contents/articles/51478.sharepoint-2016-popularity-trends-and-usage-data-return-no-results.aspx
(Note: Please note the last sentence in the document , it needs to wait 24 hours.)

Hope it can help you. Thanks for your understanding.

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