Error when hosting our asp.net core MVC inside bluehost '403 Forbidden error was encountered while trying to use an ErrorDocument to handle the req'

Question

Error when hosting our asp.net core MVC inside bluehost '403 Forbidden error was encountered while trying to use an ErrorDocument to handle the req'

john john 1,021

I am working on an asp.net core MVC 3.1. and inside visual studio i can access the home page of the website as follow:-

This is the code for the index method:-

public IActionResult Index()  
        {  
            return View();  
        }

and the view:-

@{  
    ViewData["Title"] = "Home Page";  
}  
  
<html>  
<head>  
    <title class="text-center"></title>  
</head>  
<body>  
      
    <div class="text-center">  
    <a  href="~/file/CV.pdf">Click to view my CV</a></div>  
  
</body>  
</html>

and when i click on the link a pdf will be shown inside the browser. now i published the website inside a folder and i used FileZilla to upload the files to the bluehost file-manager as follow:-

but when i access the website http://www.ourcompany.com, i will get this error:-

and if i try to access the pdf file directly using http://www.ourcompany.com/file/cv.pdf, i will get this error:-

enter image description here

any advice?

AgaveJoe 30,126 Reputation points

2022-09-22T13:29:34.18+00:00

Does the host support Core? Have you tried contacting the host for assistance?
john john 1,021 Reputation points

2022-09-22T14:49:19.667+00:00

@AgaveJoe yes they support core
AgaveJoe 30,126 Reputation points

2022-09-22T15:02:23.317+00:00

I browsed the Bluehost web page can could not find anything related to Core.

Try adding an index.html page to the root then access your domain. If the host returns the index.html page then I assume Core is not installed. A 403 is commonly displayed when there is no default page. Also, the 404 is expected if the static file handler is not running. Try adding wwwroot to the URL; wwwroot /file/cv.pdf. If the pdf is returned then Core is probably not running.

It could also be that you copied the file to the wrong directory?

Contact Bluehost for assistance with with their services. there's not much we can do from a forum perspective. You did even provide the URL...
Anonymous

2022-09-23T02:18:28.283+00:00

Hi @john john ,

Agree with AgaveJoe, you need to contact Bluehost. From the Forbidden error message, it seems that the issue relates the file permission, you need to contact with Bluehost, is there any place/configuration need to set the permission.

Your answer

AgaveJoe 30,126 Reputation points

2022-09-22T13:29:34.18+00:00

Does the host support Core? Have you tried contacting the host for assistance?
john john 1,021 Reputation points

2022-09-22T14:49:19.667+00:00

@AgaveJoe yes they support core
AgaveJoe 30,126 Reputation points

2022-09-22T15:02:23.317+00:00

I browsed the Bluehost web page can could not find anything related to Core.

Try adding an index.html page to the root then access your domain. If the host returns the index.html page then I assume Core is not installed. A 403 is commonly displayed when there is no default page. Also, the 404 is expected if the static file handler is not running. Try adding wwwroot to the URL; wwwroot /file/cv.pdf. If the pdf is returned then Core is probably not running.

It could also be that you copied the file to the wrong directory?

Contact Bluehost for assistance with with their services. there's not much we can do from a forum perspective. You did even provide the URL...
Anonymous

2022-09-23T02:18:28.283+00:00

Hi @john john ,

Agree with AgaveJoe, you need to contact Bluehost. From the Forbidden error message, it seems that the issue relates the file permission, you need to contact with Bluehost, is there any place/configuration need to set the permission.

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Error when hosting our asp.net core MVC inside bluehost '403 Forbidden error was encountered while trying to use an ErrorDocument to handle the req'

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