Dial pad missing from teams

IBN 4,356 Reputation points


Please i need your help on this issue.

We are having an issue with a Teams user. We are unable to assign the Dial Pad.

We have removed enterprise voice, remove the voice routing policy and tenant dial plan, removed the phone system license, waited over 24 hours and still the user has no dial pad in Teams.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 49,456 Reputation points Microsoft Vendor

    Hi @IBN

    Aside from the configurations you mentioned above, it's also suggested to go through the document below and make sure all the other criteria are met:
    Dial pad configuration

    Please note that after the configurations are made, you may need to wait for up to 24 hours and restart the Teams client to see the dial pad. In case the dial pad still doesn't show up, please run the command below and see if there's any error in the output:

     Get-CsOnlineUser -Identity $user|Select McoValidationError  

    You can also run the diagnostic tool in the Microsoft 365 admin center via https://aka.ms/TeamsDialPadMissingDiag which may help verify possible issues that affect the dial pad.

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