error 31 a device connected to the system is not working properly

Florent GUILLOT 1 Reputation point


impossible to connect in TSE/citrix on it, I have error above:
"a device connected to the system is not working properly/"

I have to reboot the server to have control, but for a user to connect to it; I encounter this error.

below test item


  1. Blank user account (deletion of VDHX) > Always the problem. In parallel if I connect to another citrix RAS server.
  2. Disabled Antivirus > Always the problem.
    3.Update of FSLOGIX > > Still the problem.
  3. Removal of FSLOGIX (so no more VHDX files) > Still the problem.
    5.Windows up to date > Always the problem.
    6.Virus scan > RAS.
    7.(Allow my user account in the DirectAccess on the server to connect in RDP with the user > Always the problem.

How can I find out which device is causing this error?

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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