Global admin locked out of account

Martin Zylauv Kristensen 1 Reputation point
2022-09-23T11:55:31.093+00:00

Hi,

The global admin of a clients account has resigned his position and therefore we cannot reset the password for our client because self serve password is false.

Is there any other way we can help our client gain access to his Azure account?

I cant even create a ticket in azure as the account i have to the clients account does not have sufficient access to do this.

Thanks a lot in advance.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,772 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. James Hamil 22,186 Reputation points Microsoft Employee
    2022-09-23T19:25:06.243+00:00

    Hi @Martin Zylauv Kristensen , sorry to hear you're having this issue! You can open a support ticket without accessing the portal by going here. This will be done with email and will hopefully resolve your issue. If not please let me know and I can help you further.

    If this answer helped you please mark it as "Verified" so other users can reference it.

    Thank you,
    James