TEAMS calls go on mute intermittently at the start of the call.

IBN 4,351 Reputation points


Please i need your help on this issue.

Our teams calls are going on mute intermittently at the start of the call

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Kael Yao-MSFT 37,576 Reputation points Microsoft Vendor

    Hi @IBN

    I suppose it may possibly be due to packet loss during the call.
    Have you checked the Call Quality Dashboard for mote information?

    You may also use some network capture tools like Wireshark to check if there is packet loss during the call.

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