I would recommend that you follow up with Azure Billing Support:
https://azure.microsoft.com/en-ca/support/create-ticket/
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Dear Team,
we cancelled out trial yet a few weeks ago, but today I got an e-mail, that RubyPlay subsciption renewed.
Can you pls make sure that there are no active subscriptions made from this e-mail: [redacted]
Looking forward to your confirmation.
I would recommend that you follow up with Azure Billing Support:
https://azure.microsoft.com/en-ca/support/create-ticket/
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Hello @Aleksandra Mikhaylova
Thank you for the question. Please share the email to verify from our end ?
Further more, you can engage Azure Subscription and billing support team by creating support request from your azure portal.
How to create support request from Azure portal: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request#go-to-help--support-from-the-global-header
Regards,
Divya.