Hello there,
Did you use the same Microsoft account as the Admin account in both the devices ?
I would like to inform you that when you are logged in as a Standard user, the Family & other users option is unavailable.
If you have an admin account on the computer, we can try changing the account type.
Assuming you have an Administrator account on the computer and you want to change the account type of the other one, I would suggest you to refer the steps mentioned below:
Login to the Administrator account on the computer.
Press Windows Logo key + R, to open Run dialog box.
Type netplwiz and click on OK.
Double click on the user profile for which you want to change the account type.
Go to Group Membership tab.
Select Administrator and click on Apply.
Now, click on OK (Twice).
I hope this information helps. If you have any questions please let me know and I will be glad to help you out.
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