i cannot add New payment method

Mohamed Adel 1 Reputation point

I have 4 Credits cards added to my payment method and all of them have either been expired or cancelled, i am trying to add a new payment card using "Add a sway to Pay" but it doesn't work as it returns "check the info you entered. it doesn't match the info for this card" !!!! so I cannot add a new payment method, additional information is below:

  • I tried deleting all history of expired cards and I couldn't do that
  • my renewal is coming for my 365 accounts and I don't know what to do.
  • I created my account in a different region (Qatar) than the one I am currently living in (Dubai)
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  1. Marwa Abouawad 281 Reputation points Microsoft Employee

    Hi @Mohamed Adel

    I am following up to check if you still need any further help.

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