broken trail of my certification due to job change

Question

Hi,
I mistakenly use my work account of my previous job to be personal account in MS learning, in which I have 4-5 certificates.

Last year, I changed job, have a new work account, and I create a real personal account (not the work email address anymore) in MS learning, link with my work account. But I am unable to link to my previous personal account (due to only one personal account is allowed).

The consequence is that I lost my previous achievements/certificate in my new personal profile and I did not get reminder or notification to refresh my previous certificate since the email address is actually my previous work email address, and already blocked/disabled by my previous employer.

Can you help?

Answer 1

Based on your query, one way is to contact the employer and ask them to enable the email for a smaller period and then contact Microsoft support to change the email. Refer: https://trainingsupport.microsoft.com/en-us/mcp/forum/all/change-email-address-associated-with-mcp/89c89ee6-cbff-4ede-8864-dbdb7bc5fb3e

If that option is not possible, try contacting training support. Microsoft Certification Program have its own support channel and is not supported in Q & A. Find the training support website belo.

https://trainingsupport.microsoft.com/en-us/

The training support website contains several threads, where you can post your query and get the response.

https://trainingsupport.microsoft.com/en-us/mcp/forum

Hope this helps