broken trail of my certification due to job change

Ping Meng 21 Reputation points

I mistakenly use my work account of my previous job to be personal account in MS learning, in which I have 4-5 certificates.

Last year, I changed job, have a new work account, and I create a real personal account (not the work email address anymore) in MS learning, link with my work account. But I am unable to link to my previous personal account (due to only one personal account is allowed).

The consequence is that I lost my previous achievements/certificate in my new personal profile and I did not get reminder or notification to refresh my previous certificate since the email address is actually my previous work email address, and already blocked/disabled by my previous employer.

Can you help?

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Accepted answer
  1. Sreeju Nair 11,856 Reputation points

    Based on your query, one way is to contact the employer and ask them to enable the email for a smaller period and then contact Microsoft support to change the email. Refer:

    If that option is not possible, try contacting training support. Microsoft Certification Program have its own support channel and is not supported in Q & A. Find the training support website belo.

    The training support website contains several threads, where you can post your query and get the response.

    Hope this helps

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