how to fix: DeltaLink older than 30 days is not supported?

Question

Product: Microsoft Azure Active Directory Spoke
Version: 3.7.0
Type: Integration

When I use a Delta Token to retrieve users from Azure AD, I get the next message: DeltaLink older than 30 days is not supported.

I found this article, https://learn.microsoft.com/en-us/answers/questions/649481/http-410-status-error-on-syncing-contacts.html

How can I perform a full synchronization of the target tenant?

Answer 1

Hi @Melvin Landaverde ,

Based on the error message and the article you linked it sounds like you are running a Delta Import and facing the error, "DeltaLink older than 30 days is not supported."

To run a Full import on the on-premises AD Connector in the Synchronization Service Manager:

a) Go to the Connectors tab in the Synchronization Service Manager.

b) Right-click the on-premises AD Connector and select Run.

c) In the pop-up dialog box, select Full Import and then click OK.

d) Wait for the operation to finish.

You mention "Azure Active Directory Spoke", which appears to be a third party ServiceNow tool. So if you are running into this issue with that tool, I would recommend reaching out to someone from the Service Now team for assistance. They have a community support forum here:

https://community.servicenow.com/community?id=community_question&sys_id=672f04bbdbae0d10019ac223059619dc
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub-store-spokes/task/set-up-azure.html

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