Windows Server 2019 is shutting down! When the user is logged out

Question

Hello, I've had a problem for 3-4 weeks! Namely, I have two dell servers from WS 2019 that have been freaking out for some month - the servers turn off by themselves from time to time for unknown reasons. Dell has already ruled out problems with the hardware, so there is a problem with the software - often shutdowns are preceded by some system updates, only that whenever it turned off until restart due to the update, it started the set time for night hours. When analyzing the event preview, I found nothing special except for logs indicating that services are shutting down and the computer simply turns off. In fact, there is no problem when the user is logged in, but when I log out, it turns off after some time! What can be the cause of such a state and, if necessary, what can be checked to eliminate the problem? I would not like to re-install the systems because there are sql, postgres, etc. databases on each of them, and some software.

I am asking for help, maybe someone has already had such a problem?

Answer 1

anyone?
log shows the initiation of the shutdown and there is nothing else; (all the time the above-mentioned shutdowns occur,
how can you still find out why such an event is triggered and by what

czy jest może jakiś numer telefonu gdzie można połączyć się z technikami ms??

Blockquote

Message : Proces wininit.exe (127.0.0.1) zainicjował zamknięcie komputera 413-T440 w imieniu użytkownika Z
ARZĄDZANIE NT\SYSTEM z następującej przyczyny: Zamknięcie starszego interfejsu API
Kod przyczyny: 0x80070000
Typ zamknięcia systemu: zamknięcie
Komentarz:
Id : 1074
Version : 0
Qualifiers : 32768
Level : 4
Task : 0
Opcode : 0
Keywords : -9187343239835811840
RecordId : 401075
ProviderName : User32
ProviderId : b0aa8734-56f7-41cc-b2f4-de228e98b946
LogName : System
ProcessId : 760
ThreadId : 4276
MachineName : 413-T440
UserId : S-1-5-18
TimeCreated : 2022.10.07 07:31:17
ActivityId :
RelatedActivityId :
ContainerLog : System
MatchedQueryIds : {}
Bookmark : System.Diagnostics.Eventing.Reader.EventBookmark
LevelDisplayName : Informacje
OpcodeDisplayName :
TaskDisplayName :
KeywordsDisplayNames : {Klasyczny}
Properties : {System.Diagnostics.Eventing.Reader.EventProperty, System.Diagnostics.Eventing.Reader.EventPrope
rty, System.Diagnostics.Eventing.Reader.EventProperty, System.Diagnostics.Eventing.Reader.EventP
roperty...}

Blockquote

Answer 2

Hello Piotr82R,

In this scenario, would be recommended to run the next maintenance on the servers to ensure the health of the system, and detect or fix some underlying issues:

• Reset Windows Update components: https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources#reset-windows-update-components-manually
• Run an image repair (recommended to run using a downloaded image, mounted) https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/repair-a-windows-image?view=windows-11
• Cleanup the WinSxS folder: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/clean-up-the-winsxs-folder?view=windows-11

Additionally, it would be recommended to check available updates for BIOS, Firmware, motherboard, chipset, etc... as it could be part of the issue.

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Answer 3

is the same ;(