Teams Add-in Folder is missing and we cant schedule Teams meeting from Outlook

Question

Hello

Please I need your help on this issue.

We have a user who Teams Add-in is missing on Outlook.

On checking when we tick the box for Microsoft Add-in and close outlook. Going back to check again it unchecked by itself and the Teams Add-in does not show up.

I also notice that this Teams Add-in folder is missing

How do i reinstall the Teams Add-in folder so that the user can schedule teams meeting from Outlook.

Answer 1

Hello,

Have you checked if this user has the same teams policy applied as other users that can use the feature?

Also, here's a resource dedicated to the add-in that lists requirements/functionality and also links to troubleshoot guidance:
https://learn.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook

Answer 2

Hi @IBN

Can the affected user create a Teams meeting in OWA?
If not either, please check if he has a meeting policy assigned which disables Outlook add-in.

Here is also a thread which discusses the similar issue.
Please check the suggestions in this link and see if it can help with this issue: Outlook keeps disabling the Teams Plug-in

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