MARS Agent slow backup performance

Faye Entienza 1 Reputation point

We have a machine being backed up through MARS agent and is working well before, only runs 4-5hrs. But suddenly have experienced long time backup up to 15hrs now. Already checked Microsoft article but nothing has helped. No relevant event logs can show me what causes this. Is there any other things I can still check to know what causes this issue?

Thank you

Azure Backup
Azure Backup
An Azure backup service that provides built-in management at scale.
1,141 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Prrudram-MSFT 22,491 Reputation points

    Hi @Faye Entienza ,

    Thank you for reaching out to the Microsoft Q&A platform. Happy to answer your question.

    CBengine logs will have details on what is causing the backup to run longer. You may analyze the logs from CBEngine.errlog file under C:\Program Files\Microsoft Azure Recovery Services Agent\Temp for pointers on cause.

    Another suggestion I would like to make is to log a support ticket with Azure backup support for deeper investigation of this issue. If you don't have the ability to open a technical support ticket, please let me know I can help you further on this.

    --please don't forget to upvote and accept as answer if the reply is helpful--

    0 comments No comments