Error AADSTS50020

JeromeD 21 Reputation points
2022-09-28T10:18:07.707+00:00

Hello,

I invited someone in our Azure AD as external user, then the user receive e-mail inscription from microsoft, he accept the invitation and he need to write a code which has been sent by microsoft.

When the opération is done, we have this error message :

245469-capture-decran-2022-09-27-17022dqdsq2.png

We tried like 3 times, I deleted the user and create another one but nothing works..

I tried to do that with my personal Mail (gmail) and it works as well.

Thanks for you help !

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. Harpreet Singh Matharoo 7,491 Reputation points Microsoft Employee
    2022-10-06T09:09:21.903+00:00

    Hello @JeromeD

    Below actions fixed the issue for us.

    • Remove any exisiting mail contacts from Exchange Admin Center.
    • Remove user from Azure AD.
    • Invite the user again.
    • Visit the Invite Redemption URL.
    • You were able to accept the invite without any issue.

    Issue was being created by an existing Exchange Contact removal of which fixed the issue.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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4 additional answers

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  1. JimmySalian-2011 41,926 Reputation points
    2022-09-28T10:20:32.983+00:00

    Hi,

    Can the user try to switch the tenant and also try incognito window or private? Clear cache on the device?

    ==
    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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  2. JeromeD 21 Reputation points
    2022-09-28T10:27:12.257+00:00

    Hi,

    I don't understand how to switch the tenant ? I'm not english and the translate is strange, sorry

    I don't think the problem come to internet window, I tried on his device and on my device and it's the same results, but i will try incognito windows to be sure.

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  3. Givary-MSFT 28,486 Reputation points Microsoft Employee
    2022-09-28T16:00:31.407+00:00

    @JeromeD Please help me with the correlation id and timestamp details for the above mentioned error to investigate further.

  4. JimmySalian-2011 41,926 Reputation points
    2022-09-29T05:10:06.737+00:00

    Hi,

    I’m checking how the things are going on about this issue?

    ==
    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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