Hi,
Please try to clear the Teams cache and try again, follow the steps here:
- If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
- Open the Run dialog box by pressing the Windows logo key +R.
- In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
- Delete all files and folders in the %appdata%\Microsoft\Teams directory.
- Restart Teams.
Hope this helps.
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