Microsoft Authenticator iphone 12 to 13 sync

Patty Pearce 21 Reputation points
2022-09-28T21:07:39.693+00:00

I'm not sure how to explain it as I don't understand it...

In the Microsoft Authenticator for iphone app, on the home screen, I have say facebook, then my username and then a 6 digit code that regenerates every 30 seconds.

how do I get those from my old phone to my new one?

EDIT: I fixed the issue by going to each account, turning off 2FA and then on again and using the new phone to scan the 2FA barcode.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 426.2K Reputation points MVP
    2022-09-29T00:11:42.267+00:00
    1 person found this answer helpful.

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  1. Dave Patrick 426.2K Reputation points MVP
    2022-09-28T21:27:06.067+00:00

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

  2. Dave Patrick 426.2K Reputation points MVP
    2022-09-28T22:36:10.827+00:00

    I've done that,

    Done what? On the old phone within authenticator app you'll need to turn on cloud backup and initiate a backup, then on new phone before adding any accounts in authenticator sign on with recovery account to do the restore.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

  3. Dave Patrick 426.2K Reputation points MVP
    2022-09-28T23:40:57.917+00:00

    The microsoft authenticator app is the code generator.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.
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  4. Patty Pearce 21 Reputation points
    2022-09-28T23:59:21.253+00:00

    245871-screenshot-2022-09-29-at-09-53-08-the-best-authent.png

    thanks for persisting with this. In the attached image (from google) it shows accounts and rolling codes, the old phone has them but I can't get them on the new phone.

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