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In-app purchase error
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 50%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Carlos Alberto
1
Reputation point
We recently had some in-app purchases that were approved a day later by Microsoft but in the app, we received the following message: Failure purchasing, reason:purchase failed [2]. Would you be able to let me know the cause of the error, or do you have a place where I could find these error codes?
Windows development Windows App SDK
Windows development Windows API - Win32
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Microsoft Partner Center Other
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2022-09-29T01:24:50.253+00:00 Could you please be more specific about your issue? Are you developing your own application? If it is, what kind of application that you are developing? If not, are you trying to purchase some add-on from other Microsoft product like Office 365?
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Carlos Alberto 1 Reputation point
2022-09-29T15:28:48.2+00:00 I'm sorry, this error happened to one of the users in my app, which is a card game when he tried to make an item purchase. In this case, he made the purchase in my app and I received this error feedback the next day Microsoft accepted the purchase
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Anonymous
2022-09-30T01:36:49.817+00:00 What is the API that you are using in your app for in-app purchase? If you are using
StoreContext.RequestPurchaseAsync(), the return value - StorePurchaseResult will contain a StorePurchaseStatus property which will tell most of the reasons. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 12%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
carlos.alberto 1 Reputation point2022-10-13T18:07:39.667+00:00 I'm getting a StorePurchaseStatus, but I only get this message:
makePurchaseErrorHandler() ERROR: [2] Not Purchased
makePurchaseErrorHandler() purchase failed [2]
Failure purchasing, reason:purchase failed [2] ::
And the charge is coming normally for the user of my app.
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