Exchange 2019 EWS connection issue

Question

I install a second Exchange in the domain another exchange 2019 server (to change vm). When I open ews I find an error "server encountered an error while retrieving tracking information from https://server:444/EWS/Exchange.asmx. If I try to open the url localy it works but if I try from the other exchange server ..can't reach this page.

Answer 1

Port 444 suggest that the EWS back end site seems to be the culprit at least.

Give it a go to recreate the webservices virtual directory on the new box, it tend to shake stuff like this loose.

Here is a reasonable guide I found for you.

https://www.alitajran.com/recreate-virtual-directories-in-exchange-server/#h-why-you-want-to-recreate-exchange-virtual-directories

Let me know if it works please :)

Got a couple of other ideas but this would be my first.

Cheers

Answer 2

Few pointers which you need to look at.

1 - What is your Exchange CU version? According to my research, similar problems occurred in earlier versions of Exchange. If your Exchange version is lower, please upgrade Exchange to a newer version.

2 - Please run the following command to check whether the Url settings of the EWS virtual directory are correct:

Get-Webservicesvirtualdirectory -showmailboxvirtualdirectories | fl Identity,*url*  
 

3 - Delivery reports for administrators uses the Exchange admin center (EAC) to perform a targeted search of the message tracking logs. So please make sure the message tracking logs usually exist.

4 - Please try to run the following commands to remove and recreate the EWS virtual directory:

Remove-WebServicesVirtualDirectory -Identity <>  
New-WebServicesVirtualDirectory -WebSiteName <> -InternalUrl <> -ExternalUrl <>  
 

5 - Please check any related error logs in the event viewer.