Camera not working with teams or camera app

teppi128 1 Reputation point
2022-09-29T15:18:49.457+00:00

Camera stops working during teams call and suggesting to unplug/replug ( using built in camera on my laptop so not possible). I've done all updates, updated drivers from device manager, and cleared teams cache, Also does not detect camera when using teams on the web. Not isolated to teams however since when opening camera app its give error message.

246181-teams-cam-1.jpg246136-teams-cam-2.jpg246106-teams-cam-3.jpg.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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  1. SokiGuo-MSFT 24,031 Reputation points Microsoft Vendor
    2022-09-30T07:39:11.367+00:00

    Hi @teppi128

    According to your description, we recommend you check camera is enable on for Teams from your Windows system settings and after that check your camera settings in Teams Application.

    To configure the camera settings on Microsoft Teams, use these steps:

    1. Click the main menu (three-dotted) button from the top-right corner.
    2. Select the Settings option.
    3. Click on Devices.
    4. Under the "Camera" section, use the drop-down menu and select the correct camera.
    5. Confirm with the preview to make sure the camera is working.
      246347-image.png

    In addition, you should also check the app permissions as follows.

    1. Click the main menu (three-dotted) button from the top-right corner.
    2. Select the Settings option.
    3. Click on App permissions.
    4. Turn on the Media (Camera, microphone, speakers) toggle switch. 246405-image.png

    For Windows camera settings :

    Windows Key + i > Privacy > Camera > Make sure that Allow apps to access your Camera is ON.

    Also down below Choose apps that can use your camera is ON for Teams. If this is already ON, make it OFF and after few seconds, make it ON again.

    246355-image.png

    You can also try uninstalling and reinstalling or using another device. For more ways to fix the camera you can see this article.


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