How to create a Chatbot to do a live Webchat?

merten 106 Reputation points
2022-09-30T19:37:19.857+00:00

How to create a chatbot to make a live webchat in website? Any solution from Azure?

Azure AI Bot Service
Azure AI Bot Service
An Azure service that provides an integrated environment for bot development.
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  1. YutongTie-MSFT 46,996 Reputation points
    2022-10-01T04:18:25.633+00:00

    Hello @merten

    Thanks for using Microsoft Q&A platform. There are two ways to create a chatbox to do a live chat -

    1.Botframework https://learn.microsoft.com/en-us/azure/bot-service/bot-builder-webchat-overview?view=azure-bot-service-4.0

    The Bot Framework Web Chat component is a highly customizable web-based client for the Bot Framework V4 SDK. The Bot Framework SDK v4 enables developers to model conversation and build sophisticated bot applications.

    2.Power Virtual Agents https://learn.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents

    Power Virtual Agents lets you create powerful AI-powered chatbots for a range of requests—from providing simple answers to common questions to resolving issues requiring complex conversations. Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

    Please check on above to see which one is better for you. I hope this helps.

    Regards,
    Yutong

    -Please kindly accept the answer if you feel helpful to support the community, thanks a lot.

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