Windows 10 cannot wake up from hibernate anymore ?

Question

Hi,
It's been a few days that I've had this issue. Everything was working fine before and the only noticeable change I can think of since this issue seemed to appear is the installation of a windows update (KB5017308)

I think my computer fails to recover from hibernate (or maybe it just fails to go to this state ? what would be the behaviour then ? What I'm sure of is that the computer doesn't restart when I ask it to hibernate)

Event viewer says (with the date and hour of when I put the computer to hibernate):

System   
  
  - Provider   
  
   [ Name]  Microsoft-Windows-WER-SystemErrorReporting   
   [ Guid]  {ABCE23E7-DE45-4366-8631-84FA6C525952}   
   [ EventSourceName]  BugCheck   
   
  - EventID 1001   
  
   [ Qualifiers]  16384   
   
   Version 0   
   
   Level 2   
   
   Task 0   
   
   Opcode 0   
   
   Keywords 0x80000000000000   
   
  - TimeCreated   
  
   [ SystemTime]  2022-10-01T23:13:02.0748687Z   
   
   EventRecordID 2276123   
   
   Correlation   
   
  - Execution   
  
   [ ProcessID]  0   
   [ ThreadID]  0   
   
   Channel System   
   
   Computer Lateralus   
   
   Security   
   
  
- EventData   
  
  param1 0x000000a0 (0x00000000000000f0, 0x0000000000000005, 0x000000000000000e, 0xffffbb0741bef040)   
  param2 C:\Windows\MEMORY.DMP   
  param3 d2565211-37c5-4e60-9b04-a6a98086d9ac   

When I try to wake up the computer, it just boots normally as if it was never in hibernation state. Event viewer says (at the date and time of the wake up):

- System   
  
  - Provider   
  
   [ Name]  Microsoft-Windows-Kernel-Boot   
   [ Guid]  {15ca44ff-4d7a-4baa-bba5-0998955e531e}   
   
   EventID 16   
   
   Version 1   
   
   Level 2   
   
   Task 0   
   
   Opcode 0   
   
   Keywords 0x8000080000000000   
   
  - TimeCreated   
  
   [ SystemTime]  2022-10-02T09:09:32.8855458Z   
   
   EventRecordID 2276140   
   
   Correlation   
   
  - Execution   
  
   [ ProcessID]  4   
   [ ThreadID]  8   
   
   Channel System   
   
   Computer Lateralus   
   
  - Security   
  
   [ UserID]  S-1-5-18   
   
  
- EventData   
  
  FailureStatus 3221225473   
  FailureMsg Une erreur irrécupérable s’est produite pendant le traitement des données de restauration.    

I've tried to analyze the memory.dmp file but I'm a bit lost. here is what I have :

17: kd> !analyze -v  
*******************************************************************************  
*                                                                             *  
*                        Bugcheck Analysis                                    *  
*                                                                             *  
*******************************************************************************  
  
INTERNAL_POWER_ERROR (a0)  
The power policy manager experienced a fatal error.  
Arguments:  
Arg1: 00000000000000f0, The system failed to complete(suspend) a power transition in a timely manner.  
Arg2: 0000000000000005, The system power state in transition.  
Arg3: 000000000000000e, The sleep checkpoint most recently reached.  
Arg4: ffffe38480ee0540, A pointer to the thread currently processing the request.  
  
Debugging Details:  
------------------  
  
  
KEY_VALUES_STRING: 1  
  
    Key  : Analysis.CPU.mSec  
    Value: 2656  
  
    Key  : Analysis.DebugAnalysisManager  
    Value: Create  
  
    Key  : Analysis.Elapsed.mSec  
    Value: 2706  
  
    Key  : Analysis.Init.CPU.mSec  
    Value: 1874  
  
    Key  : Analysis.Init.Elapsed.mSec  
    Value: 22787  
  
    Key  : Analysis.Memory.CommitPeak.Mb  
    Value: 94  
  
    Key  : Bugcheck.Code.DumpHeader  
    Value: 0xa0  
  
    Key  : Bugcheck.Code.KiBugCheckData  
    Value: 0xa0  
  
    Key  : Bugcheck.Code.Register  
    Value: 0xa0  
  
    Key  : WER.OS.Branch  
    Value: vb_release  
  
    Key  : WER.OS.Timestamp  
    Value: 2019-12-06T14:06:00Z  
  
    Key  : WER.OS.Version  
    Value: 10.0.19041.1  
  
  
FILE_IN_CAB:  MEMORY.DMP  
  
BUGCHECK_CODE:  a0  
  
BUGCHECK_P1: f0  
  
BUGCHECK_P2: 5  
  
BUGCHECK_P3: e  
  
BUGCHECK_P4: ffffe38480ee0540  
  
FAULTING_THREAD:  ffffe38480ee0540  
  
BLACKBOXBSD: 1 (!blackboxbsd)  
  
  
BLACKBOXNTFS: 1 (!blackboxntfs)  
  
  
BLACKBOXPNP: 1 (!blackboxpnp)  
  
  
BLACKBOXWINLOGON: 1  
  
PROCESS_NAME:  System  
  
STACK_TEXT:    
ffffc804`fd6c7670 fffff800`7ba130b0     : fffff800`00010209 fffff800`00000000 fffff800`00000000 00000000`e62b7180 : nt!KiSwapContext+0x76  
ffffc804`fd6c77b0 fffff800`7ba125df     : 00000000`6e8b72ea 00000000`00000000 ffffc804`fd6c7970 00001f80`00000000 : nt!KiSwapThread+0x500  
ffffc804`fd6c7860 fffff800`7ba11e83     : 00000000`00000000 00000000`00000000 00000000`00000000 ffffe384`80ee0680 : nt!KiCommitThreadWait+0x14f  
ffffc804`fd6c7900 fffff800`7c194261     : ffffc805`0ad9f7a0 ffffc804`00000000 fffff800`7c402b00 ffffe384`64d57100 : nt!KeWaitForSingleObject+0x233  
ffffc804`fd6c79f0 fffff800`7c193d83     : 00000000`00000000 ffffffff`ffffffff 00000000`00000000 00000000`00000000 : nt!PopEndMirroring+0x91  
ffffc804`fd6c7ab0 fffff800`7c193b35     : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : nt!MmDuplicateMemory+0x1f7  
ffffc804`fd6c7b40 fffff800`7ba71d25     : ffffe384`80ee0500 ffffe384`80ee0540 fffff800`7c193a00 ffff8b7c`d0400000 : nt!PopTransitionToSleep+0x135  
ffffc804`fd6c7bd0 fffff800`7bc00628     : ffff9b81`e6380180 ffffe384`80ee0540 fffff800`7ba71cd0 00000000`00000000 : nt!PspSystemThreadStartup+0x55  
ffffc804`fd6c7c20 00000000`00000000     : ffffc804`fd6c8000 ffffc804`fd6c1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28  
  
  
SYMBOL_NAME:  nt!KiSwapContext+76  
  
MODULE_NAME: nt  
  
IMAGE_NAME:  ntkrnlmp.exe  
  
STACK_COMMAND:  .process /r /p 0xffffe3844acc6240; .thread 0xffffe38480ee0540 ; kb  
  
BUCKET_ID_FUNC_OFFSET:  76  
  
FAILURE_BUCKET_ID:  0xa0_f0_nt!KiSwapContext  
  
OS_VERSION:  10.0.19041.1  
  
BUILDLAB_STR:  vb_release  
  
OSPLATFORM_TYPE:  x64  
  
OSNAME:  Windows 10  
  
FAILURE_ID_HASH:  {168f8d2f-e77e-7dcf-020c-035a9129b0ab}  
  
Followup:     MachineOwner  

I've tried several other commands but I'm not sure what i'm looking for exactly. Maybe some device failing to go to some power state ?

Any help would be appreciated as I'm a heavy user of hibernation

Answer 1

Hi

Did you tried to uninstall the KB update that got installed recently? As the errors seems to be conflicting with Power Policy as per the error code in the dmp file.

https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0xa0--internal-power-error

Hope this helps.

==
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Answer 2

I was not sure if that was a good idea to uninstall updates and wanted to make sure that was related if possible.

From what I understand, The error means :
The system failed to complete(suspend) a power transition in a timely manner.
I have no idea, however, what 0x0000000000000005 power state and 0x000000000000000e sleep checkpoint mean (S5 being shutdown, I think that's not what the power state means)

Answer 3

Hello there,

If you are not sure if this is caused by the update you can uninstall the update and check if you are facing the same issue. You can also go through some troubleshooting steps to narrow down the issue.

To keep your computer from waking up in sleep mode, go to Power & Sleep Settings. Then click Additional power settings > Change plan settings > Change advanced power settings and enable Allow wake timers under Sleep."

Hibernation is another power-saving mode in our Windows but it’s also known to interfere with the sleep mode and cause the computer will not wake up from sleep mode in Windows 10 problem. So we can try to disable and enable the feature to see if it fixes the issue.

Fast startup is a feature in Windows 10 that helps our computers restart faster. But sometimes it can mess up with the shutdown/boot up process, hence the computer will not wake up from sleep mode Windows.

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