Share via

Microsoft Authenticator - Issues with Autofill Data

Suter Maurice 26 Reputation points
2022-10-02T12:12:10.14+00:00

Hi community,

I would like to synchronize my autofill data to my new iPhone (newest iOS and MS Authenticator updates installed). Whenever I try to login with my personal Microsoft Account (which has hundreds of passwords saved) the message "an unexpected error occurred" appears. The login credentials are ok, but somehow the App isn't able to fetch my data. What's strange, everything else works perfectly fine. I set up multiple MFA-Accounts, addresses etc. On top of that, the iCloud backup is enabled (recovery account is the same account which gets an error if I use it for my autofill data). On all my desktop PCs I have no issues at all. I see all my passwords in Edge Browser and there are no synchronization errors.

I've tried uninstalling/installing the app, log out/log in, restart of device -> pretty much everything I can think of.

Is there anyone with the same issue and found a solution?

BTW: I was switching from Android to iOS and saw that you can't transfer backup from one OS to the other, so I manually added all my accounts again for MFA. (This is working perfectly fine, the only issue is the autofill feature.)

Thank you very much.

246774-img-0057.png

246763-img-0058.png

246773-img-0059.png

Microsoft Edge
Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,237 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,132 questions
0 comments
Accepted answer
  1. Anonymous
    2022-10-02T15:32:29.253+00:00

    In the authenticator app click the three-dot and you can send this as feedback

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    246831-image.png

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Aria N 11 Reputation points
    2022-10-03T07:43:47.983+00:00

    I have the same problem on Android and MS Autofill widget for Chrome. I have two outlook accounts. One of them works fine, but for the other one, MS Authenticator says "Sync failed". However, password sync works normally between Edge mobile and desktop.

    2 people found this answer helpful.
  2. Anonymous
    2022-10-02T13:45:51.217+00:00

    Something here could help.
    https://techcommunity.microsoft.com/t5/articles/now-autofill-your-saved-passwords-from-microsoft-edge-on-your/m-p/1990161

    --please don't forget to upvote and Accept as answer if the reply is helpful--