Trigger Azure Automation runbook from ServiceNow using Outbound Rest Message

Question

Hello Experts,

I am trying to integrate ServiceNow with Azure Automation, where I am trying to trigger Automation runbook from ServiceNow using Outbound REST message. For the same, the OAuth tokens are generated correctly and there seems no issue, but, when I try to call the below URL, I get the Internal Server 500 error.

https://management.azure.com/subscriptions/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/resourceGroups/xxxxxx/providers/Microsoft.Automation/automationAccounts/ServiceNowIntegration/jobs/0001798444567?api-version=2019-06-01

• {Cache-Control=no-cache, Pragma=no-cache, Content-Length=83, Content-Type=application/json; charset=utf-8, Expires=-1, x-ms-request-id=52d8c23d-6078-4629-942a-c993f4797984, Server=Microsoft-HTTPAPI/2.0, x-ms-failure-cause=service, x-ms-ratelimit-remaining-subscription-writes=1199, x-ms-correlation-request-id=41c5b203-6879-4404-be23-61674a0815a5, x-ms-routing-request-id=WESTUS:20221002T175129Z:41c5b203-6879-4404-be23-61674a0815a5, Strict-Transport-Security=max-age=31536000; includeSubDomains, X-Content-Type-Options=nosniff, Date=Sun, 02 Oct 2022 17:51:29 GMT, Connection=close}

The authorization token is passed as the request header and the runbook name is passed in the HTTP Query Parameter content.

Need urgent help on this as it has been more than 72 hours and there is no respite.

Regards,
Neeraj

Answer 1

I finally found the answer by using the 'PUT' request from ServiceNow Outbound Rest API instead of using the POST request. It worked like a charm. Thanks for the response

Answer 2

Hi Neeraj, Thanks for sharing the answer. This helps not only me but also other community members who might be into similar issue.