Can't access Office programs

Marla Koosed 1 Reputation point
2022-10-02T21:52:12.38+00:00

I just had a new motherboard installed on my computer and the technician logged me in to Microsoft with the wrong name. I can access Microsoft Online, but not Office on my Desktop. I want to use the desktop version of Excel, not the app. I'm not sure if I'm explaining this correctly, but I hope it makes sense.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Dave Patrick 426.2K Reputation points MVP
    2022-10-02T22:04:23.75+00:00

    Should be able to sign out, and sign in with your own account.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  2. Emi Zhang-MSFT 22,396 Reputation points Microsoft Vendor
    2022-10-03T02:53:58.893+00:00

    Hi @Marla Koosed ,
    Did you mean you cannot open Office apps?
    Did you get any error messages?
    What version of Office did you use?
    I suggest you try to repair the Office:
    https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?ui=en-us&rs=en-us&ad=us
    I also suggest you try to remove all Office Credentials from Windows, open Control Panel- select Credential Manager- under Web Credentials and Windows Credentials- remove all Office Credentials from list. Then re-start Windows and check if this issue still existed.
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    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


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