Can't access Office programs

Marla Koosed 1 Reputation point

I just had a new motherboard installed on my computer and the technician logged me in to Microsoft with the wrong name. I can access Microsoft Online, but not Office on my Desktop. I want to use the desktop version of Excel, not the app. I'm not sure if I'm explaining this correctly, but I hope it makes sense.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Dave Patrick 426.2K Reputation points MVP

    Should be able to sign out, and sign in with your own account.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Emi Zhang-MSFT 22,396 Reputation points Microsoft Vendor

    Hi @Marla Koosed ,
    Did you mean you cannot open Office apps?
    Did you get any error messages?
    What version of Office did you use?
    I suggest you try to repair the Office:
    I also suggest you try to remove all Office Credentials from Windows, open Control Panel- select Credential Manager- under Web Credentials and Windows Credentials- remove all Office Credentials from list. Then re-start Windows and check if this issue still existed.
    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.
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