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Office Online (WOPI) - Cursor jumps to the very top of the document while editing
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Antzia Christina
1
Reputation point
When two or more users are editing a word document online the cursor jumps all of a sudden to the top of the document. We are using Office Online WOPI services and it seems that the issue appears in word documents during the co-authoring no matter the size or the content of the documents.
We have tried several times with Chrome, Edge, and Firefox but the issue remains. Please note that the cursor jumps to the top of the document now and then without any frequency (i.e. It doesn't jump to the top whenever the autosave is triggered.)
Ultimately, this is causing users who cannot edit files in Word directly to download the document and edit a local version, which causes all sorts of version control issues. It would be great if we could figure out why it is happening and get it fixed.
Thank you in advance for your help!!!!
Microsoft 365 and Office | Office Online Server
{count} votes
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Emi Zhang-MSFT 30,056 Reputation points Microsoft External Staff2022-10-04T02:27:30.337+00:00 Hi,
Did you enable the track changes in Word online?
Did this occur when others are accessing the doc and co-authoring? -
Antzia Christina 1 Reputation point
2022-10-05T08:27:46.147+00:00 Hi Emizhang,
Thanks for your quick response.
Let me provide you with some more details. The error occurs only during the Co-Authoring and only when we work on the Office Online. When we uploaded the same documents to the Office 365, there was no issue with the co-Authoring.Track changes were enabled before we upload the document in Office Online.
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