Why we are missing Dial pad on Poly CCX 500 Common Area Phone, What could be the reason as we have configured everything and nothing is missing?

Vinod Survase 4,711 Reputation points
2022-10-03T11:27:35.183+00:00

Why we are missing Dial pad on Poly CCX 500 Common Area Phone device, What could be the reason as we have configured everything and nothing is missing?

Is there anything to specific locations where its not allowed or what because we are missing it for Brazil location?

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  1. Kael Yao-MSFT 37,576 Reputation points Microsoft Vendor
    2022-10-04T05:39:33.61+00:00

    Hi @Vinod Survase

    Here is a link which may be helpful: Dial pad is missing in Teams
    Please run the Microsoft 365 support self-diagnostics tool and see if it would detect issues.


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