Office 365 account doesn't get e-mails in hybrid environment

EdWin 121 Reputation points
2022-10-03T19:57:29.743+00:00

There's an o365 user whose mailbox does not get external emails. When I check both Office 365 and On-Premise environment, the mailbox type is like "user":
247133-image.png

What can I do to solve this problem?

Thank you very much

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Andy David - MVP 142.7K Reputation points MVP
    2022-10-04T02:44:18.637+00:00

    No, the ExchangeGuid is not a proxy address.
    The GUID is applied to the remote mailbox in step 7 of that doc


2 additional answers

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  1. Andy David - MVP 142.7K Reputation points MVP
    2022-10-03T20:14:30.827+00:00
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  2. EdWin 121 Reputation points
    2022-10-03T21:46:48.23+00:00

    Hi @Andy David - MVP ,

    Thank you for replying me. Could I ask you a question?

    On the step 6 (command Set-RemoteMailbox -Identity "user identity" -EmailAddresses @{add="x500:/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=<user identity>"}), can I replace "x500" with "ExchangeGuid"?

    And then run the command "Set-RemoteMailbox matheus@jaswant .com -ExchangeGuid "fe961utc-0ee9-4ffe-8df1-b61uy27t6dfe", right?

    Thank you

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